Thank you for shopping with RebornFJ. We hope you are pleased with your purchase. However, if you need to return an item, please read our policy carefully for a smooth and hassle-free process.
The Policy:
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Time Frame:
You have 14 calendar days to return an item from the date you received it.
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Product Condition:
To be eligible for a return:
- Your item must be unused and in the same condition that you received it.
- Your item must be in the original packaging.
- Your item needs to have the receipt or proof of purchase.
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Shipping Costs:
You are responsible for paying for your own shipping costs for returning your item unless the return is due to a quality issue on our part. Shipping costs are non-refundable.
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Refunds:
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
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Exchanges:
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at service@rebornfj.com for instructions.
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Return Shipping Address:
Room 18N, Ruijun Building, No. 108, Shangxing Community Center Road, Xinqiao Street, Baoan District, Shenzhen, Guangdong Province China.
Remember, you are responsible for ensuring the item arrives safely back to us, so we recommend using a trackable shipping service or purchasing shipping insurance.
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Non-Returnable Items:
Customized/personalized items.
Contact Us:
If you have any questions on how to return your item, contact us at
Email: service@rebornfj.com
Whatsapp: +86 13539080327
Thank you for understanding our Return Policy. We strive to make the process as clear and straightforward as possible so that we can continue to provide our customers with high-quality products and satisfactory service.